German-Speaking Customer Support Pro in Porto (Onsite)

WW Talents; Setúbal; Presencial; EUR 201 000 - 234 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

14 salaries per year

Resumo da oferta

WW Talents in Porto, Portugal, is seeking a Customer Support Representative to deliver professional, empathetic assistance to customers across markets. You will handle inquiries, resolve issues, and provide accurate information to ensure a high-quality experience.

The role requires fluent German and English at C1 level, strong communication, and the ability to manage large information sets while staying detail-oriented in a fast-paced environment.

Qualificações

• Fluent verbal and written communication in German.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

German language proficiency

English (C1)

Customer service

Communication skills

Problem solving

Attention to detail

Empathy

Active listening

Descrição da oferta de emprego

WW Talents in Porto, Portugal, is seeking a Customer Support Representative to deliver professional, empathetic assistance to customers across markets. You will handle inquiries, resolve issues, and provide accurate information to ensure a high-quality experience.

The role requires fluent German and English at C1 level, strong communication, and the ability to manage large information sets while staying detail-oriented in a fast-paced environment.