German-Speaking Support Agent – Porto (Onsite)

WW Talents; Faro; Presencial; EUR 18 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support in shared living

Welcome bonus

Food allowance

Resumo da oferta

WW Talents is hiring a Customer Support Representative in Porto, Portugal. You will provide professional, empathetic support to customers across markets, handling inquiries and resolving issues to ensure a high-quality experience.

The role requires fluent German and English at C1 level, with a focus on listening and solution-oriented interactions. You will work on a rotating shifts schedule with onsite accommodation support and a welcome bonus, contributing to a dynamic, international team life

Qualificações

• Fluent verbal and written communication in German
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

German language

English language

Customer service

Communication skills

Problem solving

Attention to detail

Ability to work under pressure

Active listening

Descrição da oferta de emprego

WW Talents is hiring a Customer Support Representative in Porto, Portugal. You will provide professional, empathetic support to customers across markets, handling inquiries and resolving issues to ensure a high-quality experience.

The role requires fluent German and English at C1 level, with a focus on listening and solution-oriented interactions. You will work on a rotating shifts schedule with onsite accommodation support and a welcome bonus, contributing to a dynamic, international team life