German-speaking Customer Support Agent — Porto (Onsite)

WW Talents; Faro; Presencial; EUR 15 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

No flight ticket

Welcome bonus (€1,500) paid over 12 mo

Resumo da oferta

WW Talents is seeking a Customer Support Representative in Porto, Portugal, onsite. You will provide professional, empathetic support across multiple markets, handling inquiries and resolving issues to ensure a high-quality experience.

The role requires fluent German and C1 English, strong communication skills, and the ability to learn and manage large information with meticulous attention to detail. Accommodation support is offered and the position includes 24/7 rotational shifts with 2 days

Qualificações

• Fluent verbal and written German
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

German fluency

English (C1)

Customer service

Communication skills

Empathy

Problem solving

Attention to detail

Descrição da oferta de emprego

WW Talents is seeking a Customer Support Representative in Porto, Portugal, onsite. You will provide professional, empathetic support across multiple markets, handling inquiries and resolving issues to ensure a high-quality experience.

The role requires fluent German and C1 English, strong communication skills, and the ability to learn and manage large information with meticulous attention to detail. Accommodation support is offered and the position includes 24/7 rotational shifts with 2 days