German-speaking Support Agent – Porto Onsite

WW Talents; Aveiro; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

No flight ticket

Resumo da oferta

WW Talents in Porto, Portugal, onsite, seeks a Customer Support Representative to deliver professional, empathetic assistance to customers across markets, managing inquiries and resolving issues for a high-quality experience.

Requirements include fluent German and C1 English, strong communication, and the ability to learn and manage large amounts of information. The role features 24/7 rotations and accommodation support with a welcome bonus.

Qualificações

• Fluent verbal and written German language skills.
• C1 level English proficiency.
• Strong customer service and communication abilities.
• Ability to learn and manage large amounts of information.
• Ability to stay calm and professional under pressure.

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

German fluency

English (C1)

Customer service

Communication skills

Attention to detail

Descrição da oferta de emprego

WW Talents in Porto, Portugal, onsite, seeks a Customer Support Representative to deliver professional, empathetic assistance to customers across markets, managing inquiries and resolving issues for a high-quality experience.

Requirements include fluent German and C1 English, strong communication, and the ability to learn and manage large amounts of information. The role features 24/7 rotations and accommodation support with a welcome bonus.