German-Speaking Customer Support Agent - Porto (Onsite)

WW Talents; Braga; Presencial; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

No flight ticket included

Welcome bonus

Resumo da oferta

WW Talents in Porto, Portugal (Onsite) is seeking a Customer Support Representative to deliver professional, empathetic service to customers across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality experience.

Requirements: fluent German, C1 English, strong customer service and communication skills; ability to learn and manage large information; work 24/7 rotational shifts with 2 days off per week; accommodation support available with

Qualificações

• Fluent verbal and written communication in German.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to learn, retain and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

German (fluent)

English (C1)

Customer service

Problem solving

Attention to detail

Descrição da oferta de emprego

WW Talents in Porto, Portugal (Onsite) is seeking a Customer Support Representative to deliver professional, empathetic service to customers across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality experience.

Requirements: fluent German, C1 English, strong customer service and communication skills; ability to learn and manage large information; work 24/7 rotational shifts with 2 days off per week; accommodation support available with