German-speaking Support Specialist in Porto

WW Talents; Amadora; Presencial; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

No flight ticket

Resumo da oferta

WW Talents is seeking a Customer Support Representative in Portugal (Porto on-site) to assist customers across markets with professional, empathetic service. You will resolve inquiries, manage information, and uphold quality in a fast-paced setting.

Fluent German and English (C1) are required, with strong communication and problem-solving skills. Accommodation support is provided, and a Welcome Bonus is offered as part of the package.

Qualificações

• Fluent verbal and written communication in German.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

German fluency

English C1

Customer service

Communication skills

Problem solving

Attention to detail

Descrição da oferta de emprego

WW Talents is seeking a Customer Support Representative in Portugal (Porto on-site) to assist customers across markets with professional, empathetic service. You will resolve inquiries, manage information, and uphold quality in a fast-paced setting.

Fluent German and English (C1) are required, with strong communication and problem-solving skills. Accommodation support is provided, and a Welcome Bonus is offered as part of the package.