German-Speaking Customer Support Agent - Porto (Onsite)

WW Talents; Porto; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Accommodation support

Food allowance

Resumo da oferta

WW Talents in Porto, Portugal, is seeking a Customer Support Representative to join an international team onsite. You will handle inquiries, provide accurate information, and ensure high-quality service across markets.

Fluency in German and strong English are required, with a focus on empathy and effective problem solving. The role offers rotation-friendly work and accommodation support as part of the package, with a welcoming €1,500 bonus paid over the first year.

Qualificações

• Fluent verbal and written communication in German.
• English at advanced level (C1) required.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

German fluency

English C1

Customer service

Problem solving

Information management

Attention to detail

Calm under pressure

Empathy

Descrição da oferta de emprego

WW Talents in Porto, Portugal, is seeking a Customer Support Representative to join an international team onsite. You will handle inquiries, provide accurate information, and ensure high-quality service across markets.

Fluency in German and strong English are required, with a focus on empathy and effective problem solving. The role offers rotation-friendly work and accommodation support as part of the package, with a welcoming €1,500 bonus paid over the first year.