German-Speaking Customer Support Agent – Lisbon, Portugal (On-site)

Hiring International Academy; Cascais; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Career progression

Training & coaching

Job summary

Hiring International Academy is seeking a German-speaking Customer Support professional to join our on-site team in Lisbon. You will assist German-speaking customers via phone, email and chat, resolving inquiries and technical issues in an international environment.

Relocation support is provided and a structured 24/7 shift pattern applies. The role offers training, career growth, and a competitive monthly salary with allowances, plus benefits such as private health insurance.

Qualifications

• Fluent German (C2) and English (B2+) required.
• Customer-focused with strong communication skills.
• Basic computer skills and problem-solving mindset.
• Must be in Portugal or willing to relocate.
• EU citizenship or valid Portuguese work permit.

Responsibilities

• Support German-speaking customers via phone, email & chat
• Handle inquiries and resolve technical or account issues
• Deliver high-quality customer service in an international team
• Work rotating shifts in a structured 24/7 environment
• Full training and career growth opportunities provided

Skills

German C2

English B2+

Customer-focused

Strong communication

Basic computer skills

Problem-solving mindset

Job description

Lisbon, Portugal (On-site)

€1,200/month (14 salaries) + bonuses + allowances

Start: ASAP

Relocation package included

• Support German-speaking customers via phone, email & chat
• Handle inquiries and resolve technical or account issues
• Deliver high-quality customer service in an international team
• Work rotating shifts in a structured 24/7 environment
• Full training and career growth opportunities provided

What You Need

• Fluent German (C2) + English (B2+)
• Customer-focused and strong communication skills
• Basic computer skills and problem-solving mindset
• Must already be in Portugal or willing to relocate
• EU citizenship or valid Portuguese work permit

What You Get

• Competitive monthly income up to approx. €1,450–€1,600 incl. allowances
• Paid training + continuous coaching
• Private health insurance
• Career progression within an international company
• Relocation support to Lisbon