German-Speaking Customer Support Advisor – Premium Consumer – Lisbon, Portugal

CloserHire; Lisboa; Híbrido; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 Salaries a Year

€150 Language Bonus

€100 Monthly Bonus

Resumo da oferta

CloserHire is seeking a German-speaking Customer Support Advisor for a premium consumer project in Lisbon, Portugal. You will handle inquiries across multiple channels, assist with orders and post-sales support, and deliver an outstanding customer experience in a global environment.

This full-time role offers a hybrid working model after three months, with a structured onboarding and ongoing training to ensure service quality and customer satisfaction.

Qualificações

• Native-level fluency in German.
• Good command of English.
• Customer service experience is an advantage but not required.
• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset with a passion for delivering exceptional service.
• Good computer literacy and ability to work across multiple systems.
• Strong problem-solving skills and attention to detail.
• Adaptable and comfortable working in an international and fast-paced environment.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist customers with product-related questions and order inquiries.
• Handle post-sales requests and ensure timely issue resolution.
• Deliver accurate information while maintaining a high level of customer satisfaction.
• Build positive customer relationships through professional and empathetic communication.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with international teams to provide seamless customer support.
• Contribute to maintaining service quality and achieving team performance goals.

Conhecimentos

German language

English language

Customer service

Communication

Descrição da oferta de emprego

German-speaking Customer Support Advisor | Premium Consumer — Lisbon, Portugal. 1450€ x 14.

At a glance

• Location: Lisbon, Portugal
• Languages: German
• Salary: 1450€ x 14
• Start: ASAP
• Relocation: not offered for this role

About the role

CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

What you'll do

• Provide customer support via phone, email, and chat
• Assist customers with product-related questions and order inquiries
• Handle post-sales requests and ensure timely issue resolution
• Deliver accurate information while maintaining a high level of customer satisfaction
• Build positive customer relationships through professional and empathetic communication
• Accurately document customer interactions and follow internal procedures
• Collaborate with international teams to provide seamless customer support
• Contribute to maintaining service quality and achieving team performance goals

What we're looking for

• Native-level fluency in German
• Good command of English
• Previous customer service experience is an advantage but not required
• Excellent communication and interpersonal skills
• Strong customer-oriented mindset with a passion for delivering exceptional service
• Good computer literacy and ability to work across multiple systems
• Strong problem-solving skills and attention to detail
• Adaptable and comfortable working in an international and fast-paced environment

Salary

1450€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Perks worth knowing about

• 14 Salaries a Year
• €150 Language Bonus
• €100 Monthly Bonus

Benefits

• Office-based position in Lisbon, Portugal, with a hybrid working model available after the first three months
• Full-time permanent employment Monday to Friday schedule between 07:00 and 16:00
• Comprehensive onboarding and training
• Stable long-term project with excellent career development opportunities
• International and multicultural working environment
• Continuous learning and professional growth
• Modern office facilities and supportive team culture

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.