German Customer Support Agent in Lisbon (3000 Euros Welcome Bonus)

Cross Border Talents; Lisboa; Presencial; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Performance bonus

Resumo da oferta

Cross Border Talents in Lisbon is seeking a German-speaking Customer Support Agent to handle inquiries across phone, chat, email, and social media. You will assist customers with account setup, verify identities, and resolve issues to ensure a smooth experience.

The role is onsite in Lisbon with a welcome bonus of €3,000 and additional perks like meal allowance, transportation support, relocation help, and opportunities to grow in a fast-paced team.

Qualificações

• Geman language proficiency at C2 level.
• 0–1 year experience in customer support.
• EU citizenship or Portuguese residency.

Responsabilidades

• Provide exceptional support via phone, chat, email, and social media
• Assist customers with account setup, logins, verifications, financial transactions, and technical concerns
• Deliver professional and friendly guidance to ensure a positive customer experience
• Respond to inquiries with speed, accuracy, and empathy
• Foster strong customer relationships through effective communication
• Adhere to internal policies while maintaining high service standards
• Share insights to improve processes and enhance overall customer satisfaction

Conhecimentos

Fluent German (C2)

Communication skills

Analytical thinking

Willing to learn

Descrição da oferta de emprego

Job Openings German Customer Support Agent in Lisbon (3000 Euros Welcome Bonus)

About the job German Customer Support Agent in Lisbon (3000 Euros Welcome Bonus)

Take Your Career to the Next Level!

We’re seeking a driven and customer-focused Customer Support Agent to join our dynamic team. If you thrive in fast-paced environments, embrace change, and enjoy assisting others, this role is perfect for you!

Role Overview:

As a Customer Support Agent, you will be the first point of contact for customers, providing top-notch assistance across various channels. Your ability to communicate clearly, solve problems efficiently, and ensure a seamless customer experience will make you a valuable part of our team.

Key Responsibilities:

• Provide exceptional support via phone, chat, email, and social media
• Assist customers with account setup, logins, verifications, financial transactions, and technical concerns
• Deliver professional and friendly guidance to ensure a positive customer experience
• Respond to inquiries with speed, accuracy, and empathy
• Foster strong customer relationships through effective communication
• Adhere to internal policies while maintaining high service standards
• Share insights to improve processes and enhance overall customer satisfaction

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment