German-speaking Customer Service – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Accommodation provided

Private health cover

Job summary

CloserHire is recruiting for a German-speaking Customer Support Specialist to join a global BPO leader in Lisbon. You will assist users with product features, troubleshooting, e-commerce, software, hardware and connectivity.

Day-to-day duties include handling inquiries across phone, email, chat, and social media, managing tickets, and collaborating with technical teams to resolve issues while upholding service levels.

Qualifications

• Flexible availability, including weekends or shift rotations.
• Proactive, quick problem solver with a positive attitude.
• Comfortable working with computers and common support platforms.
• Previous experience in customer service or a BPO setting is a plus.
• Fluent German (C1) and good English (B2) Based in Lisbon or open to relocating.

Responsibilities

• Provide customer support through phone, email, chat, social media, and messaging platforms.
• Handle pre-sales inquiries, general questions, and technical support requests.
• Maintain a consistent and professional tone across all channels.
• Elevate complex cases to specialized teams when needed.
• Collaborate with technical teams to ensure efficient resolution of tickets.

Skills

German (C1)

English (B2)

CRM / Support platforms

Tools

Support tools

Job description

Still in Germany? This role is in Lisbon, Portugal and the move is paid for. €1,100 per year (gross), plus 255EUR monthly fixed bonus (x12 per year).

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in Germany. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor. Health
• Insurance since day 1 for small amount, free after 6 months

What you'll earn in Portugal

€1,100 per year (gross), plus 255EUR monthly fixed bonus (x12 per year)

On top of the salary

• Accommodation Provided
• Private Health Cover

The role

CloserHire is proud to support a global leader in the BPO industry as they expand their German-speaking Customer Service team for one of the world’s most iconic technology brands – the largest search engine globally. Join an international team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist, you will assist users with inquiries related to product features, troubleshooting, e-commerce, software, hardware, and connectivity.

Day to day that means provide customer support through phone, email, chat, social media, and messaging platforms, handle pre-sales inquiries, general questions, and technical support requests, maintain a consistent and professional tone across all communication channels, elevate complex cases to specialized teams when needed, collaborate with technical teams to ensure efficient resolution of support tickets, manage your individual ticket queue and adhere to service level expectations, and contribute to content quality by reviewing help materials and suggesting improvements.

What you need

• Flexible availability, including weekends or shift rotations
• Quick problem-solver with a proactive and positive attitude
• Comfortable working with computers and common support platforms
• Previous experience in customer service or a BPO setting is a plus
• Fluent German (C1) and good English (B2) Based in Lisbon or open to relocating

The rest of the package

You also get attractive base salary and performance-based incentives, relocation support package to help you settle into life in Lisbon, private health insurance and other benefits, opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment, modern office in central, and lisbon, easily accessible and well-equipped.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.