German-Speaking Customer Support Agent, Automotive (Braga)

Cross Border Talents; Braga; Remote; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents is seeking a customer support specialist for the automotive sector. This fully remote role is based in Portugal with a 24/7 rotating schedule and accommodation available if relocation is needed.

You will support German- and English-speaking customers, delivering high-quality service and solutions. You will log inquiries in the CRM, troubleshoot issues with automotive and digital products, and collaborate with the team to improve the customer journey.

Qualifications

• Proficiency in German and English.

Responsibilities

• Respond to customer inquiries by phone, chat and email with professionalism.
• Troubleshoot using automotive and digital product knowledge to resolve issues.
• Maintain clear records of interactions in the CRM.
• Collaborate with colleagues to enhance the customer experience.
• Stay updated on offers, policies and services to provide accurate information.
• Show warmth and enthusiasm in all interactions.

Skills

German language proficiency

English language proficiency

Job description

Join a customer support team for a recognized leader in the automotive industry, known for its commitment to quality, innovation and customer satisfaction. You will assist customers to build and improve the relationship between the company and its users, helping meet high targets for quality, efficiency and customer journey improvement.

Key points

• Location: Braga, Portugal
• Work model: Fully remote. Preference is given to candidates already residing in Portugal
• Languages: German and English
• Schedule: 24/7 operations, Monday to Sunday, on rotational shifts, with two rotating days off
• Compensation: Monthly gross salary paid over 14 months, plus a food allowance for each working day
• Relocation: Accommodation can be provided exceptionally, if necessary, for candidates relocating to Portugal

Responsibilities

• Respond to customer inquiries by phone, chat and email, representing the client with professionalism and enthusiasm
• Use your knowledge of automotive and digital products to troubleshoot and resolve issues effectively
• Keep clear and accurate records of customer interactions, resolutions and follow-ups in the CRM system
• Collaborate with colleagues to improve the overall customer experience
• Stay up to date on the latest offers, policies and services to give customers accurate and timely information
• Show warmth and enthusiasm in every customer interaction

Requirements

• Proficiency in German and English