Remote German-English Automotive Support Agent | 24/7

Cross Border Talents; Braga; Remote; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Remote work

Accommodation possible

Job summary

Cross Border Talents is seeking a customer support specialist to join a recognized leader in the automotive industry. The role is fully remote with preference for candidates in Portugal; you will handle German and English inquiries, support high-quality service and drive improvements in the customer journey.

Respond to inquiries by phone, chat and email, troubleshoot with automotive product knowledge, and keep CRM records up to date.

Qualifications

• Proficiency in German and English is required.

Responsibilities

• Respond to customer inquiries by phone, chat and email, representing the client with professionalism and enthusiasm.
• Use your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
• Keep clear and accurate records of customer interactions, resolutions and follow-ups in the CRM system.
• Collaborate with colleagues to improve the overall customer experience.
• Stay up to date on the latest offers, policies and services to give customers accurate and timely information.
• Show warmth and enthusiasm in every customer interaction.

Skills

German language

English language

Job description

Cross Border Talents is seeking a customer support specialist to join a recognized leader in the automotive industry. The role is fully remote with preference for candidates in Portugal; you will handle German and English inquiries, support high-quality service and drive improvements in the customer journey.

Respond to inquiries by phone, chat and email, troubleshoot with automotive product knowledge, and keep CRM records up to date.