German Language Customer Support | Premier Global Brand

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Meal allowance

Transport allowance

Health insurance

Welcome bonus

Airfare reimbursement

Accommodation access

Job summary

Cross Border Talents in Lisbon seeks a Customer Support Representative to assist German-speaking customers with inquiries, technical questions, and premium service expectations.

You will handle calls, emails, and chats, deliver clear guidance, troubleshoot minor issues, and escalate complex cases when needed, all within a collaborative international team.

Qualifications

• Fluent in German (C2) and English (B1).
• Strong communicator with a customer-first attitude.
• Problem-solver, detail-oriented, and team player.

Responsibilities

• Respond to German-speaking customers via calls, emails, and chats.
• Provide first-class guidance, answers, and solutions in a friendly, professional manner.
• Troubleshoot minor technical concerns and escalate complex cases when needed.
• Actively listen to understand each customer's needs and ensure satisfaction.
• Work in a collaborative, international environment and share best practices.

Skills

German language

English language

Customer service mindset

Job description

Are you passionate about delivering excellence and fluent in German? Would you like to represent one of the world's most esteemed premium brands, renowned for innovation, quality, and elegance? Join our Lisbon team and be the voice of an iconic brand, inspiring customers across Europe!

About the Role

As a Customer Support Representative, you'll provide outstanding service to German-speaking customers, supporting them with inquiries, technical questions, and the premium experience they expect from a top-level European brand.

What You'll Do:

• Respond to incoming calls, emails, and chats from German-speaking customers
• Deliver first-class guidance, answers, and solutions in a friendly, professional manner
• Troubleshoot minor technical concerns and **escalate complex cases**
• Actively listen to understand every customer's needs, ensuring satisfaction
• Work in a collaborative, international environment, sharing best practices and learning every day

Who You Are:

• Fluent in German (C2) and English (B1)
• Strong communicator with a customer-first attitude
• Problem-solver, detail-oriented, and a team player
• Comfortable working onsite in Lisbon
• Holds a valid EU ID, Residence Card, Manifestação de Interesse, or relevant visa (under consultation)

Why Join Us?

• Represent a prestigious brand with a global fanbase
• Be part of an energetic, diverse, and supportive team in sunny Lisbon
• World-class onboarding and continuous training for your growth
• Meal allowance and Transport allowance
• Health insurance from day 1 (free after 6 months)
• Welcome Bonus in 4 installments based on your dedication
• For relocators: Possible airfare reimbursement and access to affordable accommodation
• Modern workspace and international career progression opportunities

Confidential client, more details will be shared with the shortlisted candidates.

Are you ready for your next adventure? Experience the best of Lisbon and your career with a world-class brand.