German Customer Specialist in Portugal

Cross Border Talents; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Remote Work

Job summary

A dynamic international company in Porto is seeking a motivated Customer Support Specialist to provide top-quality assistance. Candidates should be fluent in German and have strong communication skills. This role offers a competitive salary and various performance perks, including remote work flexibility. Join a team focused on innovation and excellence.

Qualifications

• Fluent in German (C2 level).
• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card required.

Responsibilities

• Deliver prompt, high-quality support via various channels.
• Assist users with tech problems and account management.
• Build trust through clear communication.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Job description

About the job German Customer Specialist in Portugal

We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you!

Role Overview:

As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.

Key Responsibilities:

• Deliver prompt, high-quality support via phone, email, chat, and social platforms

Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems

Approach every interaction with empathy, professionalism, and a solutions-driven attitude

Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus

Build trust and rapport through thoughtful, clear communication

Follow internal workflows and best practices while ensuring excellent service standards

Share feedback to help improve support processes and elevate overall user experience

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!