German speaking Customer Support Representative

The lemon Consulting; Lisboa; Presencial; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern city-center office

Initial training and coaching

Colleague mentoring

Health and wellbeing initiatives

Monthly meal allowance

€100 complexity bonus

Resumo da oferta

The lemon Consulting in Lisbon, Portugal is seeking a Customer Support Representative to manage inbound and outbound calls, resolve issues, and ensure fast first-contact solutions.

The role requires native German, fluent English at least B2, and a customer-focused mindset. You will work in a 24/7 rotating on-site schedule, with comprehensive training and ongoing coaching to help you thrive.

Qualificações

• Native or fluent German language skills required.
• English proficiency at least B2 level.
• Experience in contact centre or customer service preferred.
• Ability to stay composed and focused in busy periods.

Responsabilidades

• Manage both incoming and outgoing customer calls.
• Investigate and resolve buyer, seller, customer, or creator issues, including order and logistics inquiries.
• Review reported cases within established turnaround times and quality standards.
• Escalate complex or unresolved issues according to company protocols.

Conhecimentos

German native/fluent

English (B2)

Customer service experience

Active listening

Stress management

Problem solving

Telephone etiquette

Descrição da oferta de emprego

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES

• Manage both incoming and outgoing customer calls
• Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
• Reviewe reported cases within established turnaround times and quality standards
• Escalate complex or unresolved issues according to company protocols.

REQUIREMENTS

• Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations
• Working schedule: Monday - Sunday, 24/7 rotating shifts.

BENEFITS

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• Complexity bonus of €100 Health insurance 7.63 per day net meal allowance