German-Speaking Customer Service & Sales Agent | Remote (Portugal North Only)

Cbtalents; Viseu; Remote; EUR 20,000 - 31,000; Full time

Job summary

Cbtalents is seeking a German-speaking Customer Service & Sales Agent to work remotely from Portugal's north region. You will handle bookings, upsell packages, and advise customers across phone, email, and chat while maintaining records.

The role requires prior sales experience, fluent German (C1+) and strong English (B2+). Remote, with regional eligibility constraints, and a structured home-based schedule.

Qualifications

• German fluency at least C1+, strong English communication (B2+)

Responsibilities

• Assist customers via phone, email, and chat; guide bookings and upsell travel packages.
• Provide product knowledge and resolve queries to ensure satisfaction throughout the booking process.
• Maintain accurate records of interactions and transactions.

Skills

German (C1+)

English (B2+)

Sales experience

Job description

German-Speaking Customer Service & Sales Agent | Remote (Portugal North Only)

Job Openings German-Speaking Customer Service & Sales Agent | Remote (Portugal North Only)

About the job German-Speaking Customer Service & Sales Agent | Remote (Portugal North Only)

German-Speaking Customer Service & Sales Agent | Remote (Portugal - North Only)

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.

This is a remote position, but applicants must reside in the northern regions of Portugal - from Coimbra upwards. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Location: Remote in Portugal (Coimbra and north only)

Schedule:

Monday to Friday: 08:00 - 18:00

Saturday & Sunday: 08:00 - 17:00

Occasionally: availability until 19:00 may be required

2 rotational days off per week

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in sales is mandatory - ideally in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently and manage a structured remote schedule

Resides in Coimbra or further north in Portugal (strict requirement)

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment