German Sales & Customer Care Associate | Remote (Portugal North Only)

Cbtalents; Aveiro; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer service provider is looking for a German Sales & Customer Care Associate for a remote position in Portugal (Coimbra and north). Responsibilities include assisting customers with cruise bookings and upselling services. Candidates must be fluent in German and have sales experience. Opportunity to work from home, with structured support for career development in a vibrant international team.

Qualificações

• Must reside in Coimbra or further north in Portugal.
• Experience in sales is mandatory, ideally in a customer-focused environment.
• Ability to work independently and manage a structured remote schedule.

Responsabilidades

• Assist customers via phone, email, and chat, providing detailed product knowledge.
• Handle sales inquiries with confidence and professionalism.
• Guide clients through available packages and promotions.
• Resolve queries and ensure customer satisfaction.
• Upsell services to enhance the customer experience.
• Maintain accurate records of customer interactions.

Conhecimentos

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Sales experience

Descrição da oferta de emprego

Overview

German Sales & Customer Care Associate | Remote (Portugal North Only)

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.

This is a remote position, but applicants must reside in the northern regions of Portugal — from Coimbra upwards. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Location: Remote in Portugal (Coimbra and north only)

Schedule:

Monday to Friday: 08:00 – 18:00

Saturday & Sunday: 08:00 – 17:00

Occasionally: availability until 19:00 may be required

2 rotational days off per week

Responsibilities

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Required Profile

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in sales is mandatory – ideally in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently and manage a structured remote schedule
• Resides in Coimbra or further north in Portugal (strict requirement)
• Opportunity to work from the comfort of your home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a well-established global client environment