German-Speaking Customer Support – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

14 Salaries a Year

Flights Covered

Private Health Cover

Meal Allowance

Job summary

CloserHire is seeking a German-speaking Advertising Product Support Specialist in Lisbon, Portugal to deliver B2B support, troubleshoot product issues, and assist advertisers with paid campaigns. The role blends customer service with deep digital advertising knowledge, requiring proactive collaboration with Product Operations and Engineering teams.

You will start on-site, handle inquiries in German and English, and benefit from a 14-salary pay structure, relocation support, and health coverage.

Qualifications

• Native/fluent German speakers with fluent English (minimum B2).
• Experience in paid campaign management and a background in digital marketing are mandatory.
• Candidates should have previous experience in a contact centre or customer support environment, ideally within Ad Tech or digital advertising.
• Strong customer service skills and the ability to work well independently and in a team.

Responsibilities

• Provide B2B support to advertisers; troubleshoot product issues and respond to queries via email and chat.
• Coordinate paid campaigns and collaborate with Product Operations and Engineering teams.

Skills

Paid campaign management

Digital marketing

Customer service

Ad Tech

Job description

German-speaking role in Lisbon, Portugal. €1,100 per month × 14 salaries (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: German
• Salary: €1,100 per month × 14 salaries (gross)
• Start: 19 Nov
• Relocation: supported - details below

Perks worth knowing about

• 14 Salaries a Year
• Flights Covered
• Private Health Cover
• Meal Allowance

About the role

The Advertising Product Support Specialist provides B2B support to advertisers, handling product troubleshooting and customer queries across email and chat. The role combines customer service with digital advertising knowledge, requiring hands-on paid campaign management and collaboration with Product Operations and Engineering teams.

What you will do

• The Advertising Product Support Specialist provides B2B support to advertisers, handling product troubleshooting and customer queries across email and chat. The role combines customer service with digital advertising knowledge, requiring hands-on paid campaign management and collaboration with Product Operations and Engineering teams. In short: B2B Product Support + Advertising Troubleshooting + Paid Campaign Management + AdTech Will start with a 12 hour hoop: Monday to Sunday - 07:00 to 19:00 2 shifts: 07:00 - 16h00 / 10:00 - 19:00 At a later date, TBC by the client: 24/7 - Monday to Sunday (rotative shifts) Days Off - 2 Rotative days The client prefers candidates who have never worked for them before, so please do not submit any candidates who have previously worked for our client, regardless of LOB, BPO, or country

What we are looking for

• Native/fluent German speakers with fluent English (minimum B2)
• Experience in paid campaign management and a background in digital marketing are mandatory
• Candidates should have previous experience in a contact centre or customer support environment, ideally within Ad Tech or digital advertising
• Strong customer service skills, familiarity with social media platforms, and the ability to work well independently and in a team are important

Salary

€1,100 per month × 14 salaries (gross)

Portuguese contracts pay 14 salaries a year - your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Complexity bonus of €60 Health insurance
• 7.63 per day net meal allowance

Relocation support

• Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utitlies and bills included. discounted directly from payslip. Relocation wtihin PT: no accomodation

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.