Dutch-Speaking Customer Experience Specialist – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 13 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Paid training

Training compensation

22 days annual leave + public holidays

Resumo da oferta

CloserHire is recruiting Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. You will support a premium consumer brand across phone, email and chat, delivering high-quality, personalized service and acting as a brand ambassador.

You will handle inquiries, resolve issues on first contact where possible, identify opportunities to upsell, and maintain accurate records while following internal processes.

Qualificações

• Interest in premium products and customer experience.
• Team player with adaptability in a fast-paced environment.
• Ability to handle both service and sales-oriented conversations.
• Comfortable working with digital tools and multiple systems.
• Customer-focused mindset with attention to detail.
• Strong communication and interpersonal skills.
• Previous experience in customer service or contact center roles is an advantage.

Responsabilidades

• Provide support via phone, email and chat, ensuring a professional and personalized customer experience.
• Handle inbound and outbound contacts, understand customer needs and provide tailored solutions.
• Deliver high-quality service with a strong focus on first contact resolution and upsell opportunities.
• Maintain accurate records and follow internal processes to ensure service excellence.

Conhecimentos

Dutch language

Customer service

Communication

Sales awareness

Descrição da oferta de emprego

Still in the Netherlands? This role is in Lisbon, Portugal and the move is paid for. 1,159.32 with accomodation.

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in the Netherlands. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

What you'll earn in Portugal

1,159.32 with accomodation

On top of the salary

• Private Health Cover
• Paid Training

The role

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty.

Day to day that means provide support via phone, email, and chat, ensuring a professional and personalized customer experience, handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions, deliver high-quality service with a strong focus on first contact resolution, act as a brand ambassador, representing products and services with confidence and expertise, assist customers with orders, product inquiries, and account-related topics, identify opportunities for customer retention and upselling, based on customer preferences, and maintain accurate records and follow internal processes to ensure service excellence.

What you need

• Interest in premium products and customer experience
• Team player with adaptability in a fast-paced environment
• Ability to handle both service and sales-oriented conversations
• Comfortable working with digital tools and multiple systems
• Customer-focused mindset with attention to detail
• Strong communication and interpersonal skills
• Previous experience in customer service or contact center roles is an advantage

The rest of the package

• full-time on-site position in Lisbon 40 hours per week with rotational shifts: Monday to Sunday between 07:00 – 19:00
• paid training (approximately 11 working days, 8 hours per day)
• training compensation upon successful completion
• health insurance from day one 22 days of paid annual leave + Portuguese public holidays
• modern office environment with good transport connections
• international and multicultural team
• career growth opportunities within a global organization

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.