German-Speaking Customer Hero — Motorcycle Brand, Lisbon (On-Site)

Concentrix Portugal; Lisboa; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central Lisbon location

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support a motorcycle brand with inbound calls, chats, emails, and social media interactions. You will act as the primary liaison for members, providing information on programs, membership benefits, and orientation support.

The role requires a high level of German and fluent English (B2). Prior contact-center experience is an advantage, and training is provided to help you grow within a globally admired company.

Qualificações

• High level of German (written and spoken) and fluent English (B2)
• Passionate about motorcycles and active riders preferred
• Good typing and computer skills (MS Office)
• Tech-savvy with ability to learn new software quickly
• Clear and concise explanation of complex concepts
• Prior customer service center experience is an advantage, but not required

Responsabilidades

• Manage inbound calls, real-time chat, email support, and social media interactions with a professional, friendly greeting
• Act as primary liaison for members; provide information on programs, membership benefits, and assist with new member orientations
• Answer questions about Motorcycle Clothes, merchandising, and parts & accessories
• Inform the community about rallies, events, and social gatherings to drive engagement
• Assist in managing dealer contacts and facilitate partnerships within the network
• Address customer complaints with empathy to maintain brand loyalty

Conhecimentos

German

English (B2)

Motorcycle enthusiasm

Typing skills

Tech-savvy

Explain concepts clearly

Customer service center experience

Ferramentas

MS Office

Descrição da oferta de emprego

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support a motorcycle brand with inbound calls, chats, emails, and social media interactions. You will act as the primary liaison for members, providing information on programs, membership benefits, and orientation support.

The role requires a high level of German and fluent English (B2). Prior contact-center experience is an advantage, and training is provided to help you grow within a globally admired company.