Motorcycle Brand Customer Experience Specialist (Lisbon)

Concentrix Portugal; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary & bonus

Central location in Lisbon

Bring-a-friend bonus

Resumo da oferta

Concentrix Portugal in Lisbon, Portugal, seeks a Customer Service Representative to manage inbound calls, real-time chat, email support, and social media interactions on-site. You will liaison with members, share program details, and assist with orientations while handling product questions about Motor Clothes, merchandising, and P&A.

Successful candidates will be fluent in Dutch and English, be tech-savvy, and ready to learn new software; prior customer service experience is a plus.

Qualificações

• Dutch and English fluency both written and oral.
• Passion for motorcycles is strongly preferred.
• Good typing and computer skills (MS Office).
• Tech-savvy with the ability to learn new software quickly.
• Ability to explain complex concepts clearly and concisely.
• Customer service center experience is an advantage, but not required.

Responsabilidades

• Manage inbound calls, real-time chat, email support, and social media interactions in a professional, friendly manner.
• Act as primary liaison for members; provide information on programs and benefits; assist with orientation.
• Answer questions about Motor Clothes, merchandising, and parts & accessories.
• Inform the community about rallies, events, and social gatherings to drive engagement.
• Support dealership contacts and facilitate partnerships within the network.
• Address customer complaints with empathy to maintain brand loyalty.

Conhecimentos

Dutch language proficiency

English language proficiency

MS Office

Typing speed

Tech-savviness

Clear communication

Ferramentas

MS Office

Descrição da oferta de emprego

Concentrix Portugal in Lisbon, Portugal, seeks a Customer Service Representative to manage inbound calls, real-time chat, email support, and social media interactions on-site. You will liaison with members, share program details, and assist with orientations while handling product questions about Motor Clothes, merchandising, and P&A.

Successful candidates will be fluent in Dutch and English, be tech-savvy, and ready to learn new software; prior customer service experience is a plus.