French-Speaking Motorcycle Brand Customer Advocate – Lisbon

Concentrix; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Referral bonus

Paid training

Career development

Resumo da oferta

Concentrix is seeking a Customer Representative (French-speaking) in Lisbon, Portugal (On-Site). You will manage inbound calls, real-time chat, emails, and social media, acting as the primary liaison for members and providing information on programs and benefits.

You will assist with merchandise, parts, and accessories queries and help drive engagement within the motorcycle community. The role emphasizes high-quality service, with training provided and opportunities for career development in a

Qualificações

• Proficient in French and English (written and spoken).
• Genuine passion for motorcycles is preferred.
• Typing and computer skills (MS Office).
• Able to explain complex concepts clearly and concisely.
• Customer service experience is a plus but not required.

Responsabilidades

• Handle inbound calls and real-time chat, emails, and social media with a professional, friendly tone.
• Serve as primary liaison for members, sharing information on programs and benefits.
• Answer questions about merchandise, parts, and accessories.
• Promote upcoming events and rally participation to engage the community.
• Support dealerships with how-to questions and partnerships within the network.
• Address complaints with empathy to maintain brand loyalty.

Conhecimentos

French language

English (B2)

Motorcycle enthusiast

Typing / MS Office

Clear explanation

Ferramentas

MS Office

Descrição da oferta de emprego

Concentrix is seeking a Customer Representative (French-speaking) in Lisbon, Portugal (On-Site). You will manage inbound calls, real-time chat, emails, and social media, acting as the primary liaison for members and providing information on programs and benefits.

You will assist with merchandise, parts, and accessories queries and help drive engagement within the motorcycle community. The role emphasizes high-quality service, with training provided and opportunities for career development in a