Customer Rep (German-Speaking) - Iconic Motorcycle Brand

Concentrix Portugal; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to join on-site and help brands deliver outstanding support. You will be trained and supported to grow within the company, with a culture that emphasizes career development and recognition.

You will handle inbound calls, chats, emails and social media; assist members with program information; and work with Motor Clothes, merchandising and parts. Strong communication in German and English is essential.

Qualificações

• Fluent in German and English (written and oral).
• Passionate about motorcycles and active rider preferred.
• Good typing and computer skills with MS Office.
• Tech-savvy and quick learner of new software/tools.
• Ability to explain complex concepts clearly and concisely.
• Experience in a customer service center is a plus.

Responsabilidades

• Manage inbound calls, real-time chat, email support and social media with a professional, friendly greeting.
• Serve as primary liaison for members; provide program information and assist with orientations.
• Answer questions about Motor Clothes, general merchandising and parts & accessories.
• Inform the community about rallies, local shop events and social gatherings to drive engagement.
• Assist in managing dealership contacts and facilitate partnerships within the network.
• Address customer complaints with empathy to maintain brand loyalty.

Conhecimentos

German language

English language

Customer service

Typing & MS Office

Ferramentas

MS Office

Descrição da oferta de emprego

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

This is more than a customer service role—it’s a chance to build a career while working closely with a globally admired motorcycle brand, where passion, performance, and customer experience ride side by side.

What you will do in this role

As a Customer Service Representative, you will:

• Manage inbound calls, as well as real-timechat,emailsupport,and social media, ensuring every interaction feels like a professional and friendly greeting.


• Act as the primary liaison for members. You will provide information on programs, membership benefits, and assistwith new member orientations.


• Answer detailed questions regardingMotor Clothes, general merchandising, and parts and accessories (P&A).


• Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.


• Assistin managing contacts from dealerships, providing support for "how-to" questions, andfacilitatingpartnerships within the network.


• Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty.

Your qualifications

Concentrix is a great match if you:

• Have a high level of German and fluent in English (B2) - Both languages written and oral


• Are genuinely passionate about motorcycles. (Active riders and motorcycle enthusiasts are strongly preferred)


• Have good typing and computer skills (MS Office applications)


• Are tech-savvy, with the ability to quickly learn new software and tools


• Have the ability to explain complex concepts clearly and concisely


• Previous experience in a customer service center is an advantage, but not required