Customer Experience Specialist – Motorcycle Brand (Lisbon)

Concentrix Portugal; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Referral bonus

Full paid training

Career development

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support a motorcycle brand. You will handle inbound calls, chats, emails and social media, delivering helpful, friendly service and ensuring high-quality customer experiences.

You’ll work on member programs, benefits and events, assist dealerships, and address questions about Motor Clothes and parts. A passion for motorcycles and strong English are highly valued.

Qualificações

• Proficient in English (B2) both written and spoken.
• Passionate about motorcycles and enthusiastic about brand lifestyle.
• Strong typing and computer skills, including MS Office.
• Able to learn new software quickly and explain concepts clearly.
• Previous customer service center experience is an advantage but not required.

Responsabilidades

• Manage inbound calls, real-time chat, email support, and social media with a friendly greeting.
• Liaison for members; provide information on programs, membership benefits, and orientations.
• Answer questions about Motor Clothes, general merchandising, and parts and accessories (P&A).
• Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.
• Assist in managing contacts from dealerships, providing support for how-to questions, and facilitating partnerships within the network.
• Address customer complaints with empathy and a Make Things Right attitude to ensure continued brand loyalty.

Conhecimentos

English (B2)

Motorcycle enthusiast

Typing & MS Office

Tech-savvy

Clear communication

Customer service experience (advantage

Ferramentas

MS Office

Descrição da oferta de emprego

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support a motorcycle brand. You will handle inbound calls, chats, emails and social media, delivering helpful, friendly service and ensuring high-quality customer experiences.

You’ll work on member programs, benefits and events, assist dealerships, and address questions about Motor Clothes and parts. A passion for motorcycles and strong English are highly valued.