German Customer Care Agent - Porto

KultureTalent - Global Talent; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Resumo da oferta

KultureTalent - Global Talent in Porto is seeking a German Customer Care Agent to support customers across phone, email and chat, ensuring a seamless, satisfying experience.

Key responsibilities include handling inquiries, resolving issues, managing high volumes of calls, maintaining records, providing product information, and escalating as needed. Relocation package is offered for international applicants.

Qualificações

• Native or near native level of German
• Fluent in English (C1 level; oral validation)
• Excellent communication and argumentation skills

Responsabilidades

• Respond promptly to customer inquiries via phone, email or chat
• Resolve customer issues effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Escalate issues to the appropriate department or manager
• Collaborate with other departments to resolve customer issues
• Maintain a positive and professional attitude at all times
• Continuously improve knowledge of products and services
• Meet or exceed performance targets for call volume and resolution time
• Contribute to team goals and initiatives to improve customer satisfaction
• Provide feedback to management on customer issues and trends
• Relocate if coming from abroad

Conhecimentos

German language proficiency

English fluency

Communication skills

Descrição da oferta de emprego

About the job German Customer Care Agent - Porto

Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services.

Whether through phone, email, or chat, CSRs are always ready to go the extra mile!

RESPONSIBILITIES:

• Respond promptly to customer inquiries and concerns via phone, emails or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Escalate customer issues to the appropriate department or manager as needed
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call volume and resolution time
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Provide feedback to management on customer issues, concerns, and trends.

REQUIREMENTS:

• Native or near native level of German
• Fluent in English (minimum C1 level, oral validation will be conducted)
• Excellent communication and argumentation skills
• Relocation package on offer if coming from abroad