German-Speaking Claims Analyst (O2C) – Hybrid

Nestle SA; Lisboa, Braga; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

Nestlé Business Solutions (NBS) in Lisbon seeks a Claims Management Specialist who speaks German to analyze and resolve customer deductions across stakeholders. Reporting to the Claims Management Lead Specialist, you will join a fast-paced, multinational team focused on process excellence.

You will register and categorize claims, monitor KPIs, contribute to continuous improvement, and collaborate with cross-functional partners.

Qualifications

• Degree in Business, Finance, Economics or similar preferred but not essential.
• Knowledge of basic finance terminology and accounting rules.
• Fluent in German and good command of English.
• Strong Excel knowledge is mandatory.

Responsibilities

• Receive, register, and categorize all customer Claims and Deductions.
• Contribute to Continuous Improvement programs and standardization of processes across markets.
• Analyse KPIs and participate in Daily Operational Reviews (DORs).
• Support root cause analysis and problem solving.

Skills

German language

Excel

Financial terminology

Analytical skills

English

Education

Degree in Business/Finance/Economics

Tools

MS Office

Job description

Nestlé Business Solutions (NBS) in Lisbon seeks a Claims Management Specialist who speaks German to analyze and resolve customer deductions across stakeholders. Reporting to the Claims Management Lead Specialist, you will join a fast-paced, multinational team focused on process excellence.

You will register and categorize claims, monitor KPIs, contribute to continuous improvement, and collaborate with cross-functional partners.