Claims Management Specialist - German Speaker (opens in new tab)

Nestle SA; Lisboa, Braga; Hybride; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Nestlé Business Solutions (NBS) in Lisbon seeks a Claims Management Specialist who speaks German to analyze and resolve customer deductions across stakeholders. Reporting to the Claims Management Lead Specialist, you will join a fast-paced, multinational team focused on process excellence.

You will register and categorize claims, monitor KPIs, contribute to continuous improvement, and collaborate with cross-functional partners.

Qualifications

• Degree in Business, Finance, Economics or similar preferred but not essential.
• Knowledge of basic finance terminology and accounting rules.
• Fluent in German and good command of English.
• Strong Excel knowledge is mandatory.

Responsabilités

• Receive, register, and categorize all customer Claims and Deductions.
• Contribute to Continuous Improvement programs and standardization of processes across markets.
• Analyse KPIs and participate in Daily Operational Reviews (DORs).
• Support root cause analysis and problem solving.

Connaissances

German language

Excel

Financial terminology

Analytical skills

English

Formation

Degree in Business/Finance/Economics

Outils

MS Office

Description du poste

Claims Management Specialist - German Speaker

Position Snapshot

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in German and English

About us

Nestlé Business Solutions (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital &Social Media, CRMand Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist - German Speaker. Reporting to Claims Management Lead Specialist, this professional will be responsible for analyzing and solve claims and deductions raised by different stakeholders.

A day in the life of...

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally

Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible

Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's)

Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving

What will make you successful

• Degree in Business, Finance, Economics or similar preferred but not essential

Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules)

Fluent in German

Advanced English level

Good computer skills, including Microsoft Office applications - Strong Excel knowledge is mandatory

Good problem solving and analytical skills

Positive Thinking, willingness to learn and Team Player attitude required

Good Organization and Prioritization skills to be able to cope with a fast pace environment

Strong work ethic and Respectfulness required

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

• Development of expertise in Nestlé's Shared Services Business;
• Immersion in a culturally diverse team;
• Local and International Exposure;
• Flexible working environment;
• Engagement and wellbeing activities;
• Competitive salary and annual bonus according to your performance;
• Flex Benefits - At NBS you can chose what benefits are more suitable for you;
• Make part of the Nestlé Club and get discount in several partners;
• Free coffee (and good coffee) at the office;
• Company equipment according to professional needs;
• Medical Support available at the Office (in Lisbon);
• E-learning courses and training program to get you where you aim to be;
• Career progression and possibilities for International Career.