German-Speaking Claims & Risk Support Specialist

Blu Selection; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Relocation help for a smooth start in Portugal

Paid training provided

Dynamic international work environment

Career development in digital risk and customer experience

Job summary

Blu Selection is seeking a Claims & Risk Support Specialist (German Speaker) in Lisbon. You will provide outstanding support to users facing sensitive issues while contributing to a secure platform.

This role offers relocation help, paid training, and the chance for career development in customer experience and digital safety. Ideal candidates should have German proficiency, experience in claims or risk management, and a valid EU passport.

Qualifications

• 1-3 years of experience in claims, risk, compliance, or customer protection.
• Valid EU passport or Portuguese work permit required.

Responsibilities

• Support customers through claims, incident reports, or account-related risks.
• Provide clear, professional and empathetic assistance via phone, email or chat.
• Document and track cases accurately in the CRM system.
• Escalate complex issues to relevant internal departments.
• Collaborate in a multicultural team to deliver quality solutions.

Skills

German proficiency of C2

Confidence in English (B2 minimum)

High attention to detail

Problem-solving mindset

Calm and professional in sensitive situations

Job description

Blu Selection is seeking a Claims & Risk Support Specialist (German Speaker) in Lisbon. You will provide outstanding support to users facing sensitive issues while contributing to a secure platform.

This role offers relocation help, paid training, and the chance for career development in customer experience and digital safety. Ideal candidates should have German proficiency, experience in claims or risk management, and a valid EU passport.