Remote CES Advisor — Swiss-German & French Support

Nestle; Braga; Teletrabalho; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance card

Flexible working environment

Annual bonus

Career progression

Resumo da oferta

Nestlé Business Solutions (NBS) is seeking a remote Customer Support Specialist for Portugal. You will respond to queries via phone and written channels, identify needs, and update internal databases with consumer requests. The role emphasizes multilingual communication and brand-appropriate tone.

Experience in CS is a plus; CRM familiarity is beneficial. Join a multicultural team with growth and international exposure, flexible working arrangements, and competitive compensation.

Qualificações

• Fluent Spoken and Written Knowledge in Swiss-German and French, with English being a plus
• Ability to adapt tone of voice to different brands and written channels
• Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory
• Customer management orientation
• Familiarity with Nestlé industry is a plus
• Understanding of how CRM systems work is also a plus
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Attention to detail

Responsabilidades

• Respond to customer queries via phone and written channels in a timely and accurate way
• Identify customer needs and help customers use specific features
• Encoding internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

Conhecimentos

Swiss-German fluency

French language

English language

Customer-centric

Adapt tone per brand

CRM knowledge

Ferramentas

CRM systems

Descrição da oferta de emprego

Nestlé Business Solutions (NBS) is seeking a remote Customer Support Specialist for Portugal. You will respond to queries via phone and written channels, identify needs, and update internal databases with consumer requests. The role emphasizes multilingual communication and brand-appropriate tone.

Experience in CS is a plus; CRM familiarity is beneficial. Join a multicultural team with growth and international exposure, flexible working arrangements, and competitive compensation.