German-Speaking Buyer Claims Specialist (Hybrid)

Randstad Portugal; Lisboa; Hybrid; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Hybrid work model

Private healthcare

Meal allowance

Language allowance

On-site start

Job summary

Randstad Portugal is hiring a Buyer Claim Administrator Specialist in Lisbon. You will investigate vehicle disputes, mediate outcomes, and transform post-sale issues into customer loyalty within an international team.

The role blends problem solving with the automotive tech sector, offering clear career progression and a hybrid work setup. Requirements include fluent German (C2), strong English (C1), and prior call center experience.

Qualifications

• German language at C2 level or native
• Proficient English level at C1
• Experience in call center or customer support roles preferred
• Strong resilience and commitment to the project
• Customer-centric mindset and service orientation

Responsibilities

• Receive and validate claims via Salesforce and email.
• Evaluate claims against terms; request missing info when needed.
• Process settlements per protocol; ensure timely payments.
• Communicate decisions clearly to buyers with justification.
• Track and prioritize cases; respond within 24 hours.

Skills

German (C2)

English (C1)

Call center experience

Resilience

Customer focus

Customer orientation

Education

High school diploma

Job description

Randstad Portugal is hiring a Buyer Claim Administrator Specialist in Lisbon. You will investigate vehicle disputes, mediate outcomes, and transform post-sale issues into customer loyalty within an international team.

The role blends problem solving with the automotive tech sector, offering clear career progression and a hybrid work setup. Requirements include fluent German (C2), strong English (C1), and prior call center experience.