German Claims Analyst - O2C Specialist (Hybrid Lisbon)

Nestlé; Linda-a-Velha; Hybride; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Meal Allowance Card

Flex Benefits

Nestlé Club discounts

Free coffee at the office

Career progression

Résumé du poste

Nestlé Business Solutions (NBS) is seeking a Claims Management Specialist - German Speaker for our Order to Cash (O2C) team. You will analyze and resolve claims and deductions raised by various stakeholders and report to the Claims Management Lead Specialist.

The role requires fluency in German and advanced English, with strong Excel and MS Office skills. It offers a hybrid work arrangement (2 days in the office per week) in Lisbon, with opportunities for professional growth within Nestlé's

Qualifications

• Fluent in German is required/strong communication in German.
• Advanced English proficiency is required.
• Proficiency with Microsoft Office, especially Excel, is mandatory.
• Analytical mindset and strong problem-solving abilities are essential.
• Team-oriented with a positive, proactive attitude.

Responsabilités

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally.
• Contribute to Continuous Improvement programs and standardization of processes across all markets in scope.
• Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR).
• Participate in KPI trends (SLAs), root cause analysis and problem solving.

Connaissances

Fluent German

Advanced English

Analytical skills

Problem solving

Team player

Organization & prioritization

Positive attitude

Formation

Degree in Business/Finance/Economics

Outils

Microsoft Office

Microsoft Excel

Description du poste

Nestlé Business Solutions (NBS) is seeking a Claims Management Specialist - German Speaker for our Order to Cash (O2C) team. You will analyze and resolve claims and deductions raised by various stakeholders and report to the Claims Management Lead Specialist.

The role requires fluency in German and advanced English, with strong Excel and MS Office skills. It offers a hybrid work arrangement (2 days in the office per week) in Lisbon, with opportunities for professional growth within Nestlé's