Dutch-Speaking Cash Collection Specialist – Hybrid

Nestle SA; Linda-a-Velha; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Development of Nestlé Shared Services

Immersion in a culturally diverse team

Local and International Exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus

Meal Allowance Card

Flex Benefits

Nestlé Club discounts

Free coffee at the office

Medical Support at Lisbon office

E-learning courses and training

Career progression and internationalop

Job summary

Nestlé Business Solutions (NBS) in Lisbon/Braga is seeking a Dutch-speaking Cash Collection Specialist. You will manage overdue balances, ensure on-time payments, and mitigate debt risks while supporting markets and internal stakeholders in a dynamic O2C environment.

The role requires English and Dutch proficiency, strong analytical skills, and solid MS Office capabilities. 2 days in-office per week, with a flexible hybrid setup at Nestlé’s Lisbon office.

Qualifications

• Degree in Business, Finance, Economics or similar.
• Proficiency in English and Dutch.
• Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel).
• Strong problem solving and analytical skills.
• High Customer Service skills.
• Able to propose and implement improvements in procedures.

Responsibilities

• Manage customer/account queries to ensure sales ledger balances are clean on customer account.
• Maximize On Time Payment for all customers.
• Notify markets of uncollectable debt risks and mitigate where possible.
• Collection activities based on Market Collection Strategy.
• Respond to incoming collection concerns from the customer and internal stakeholders.
• Focus on Customer Service, ensuring good communication to resolve problems on customer’s accounts.
• Analyse KPIs on quality of services and present during Daily Operational Reviews (DORs).
• Participate in KPI trends and root cause analysis of mistakes/errors and problem solving.
• Execute identified business and internal controls of Collections processes.
• Review and propose updates to the Standard Routines due to legal or process changes.

Skills

English proficiency

Dutch proficiency

Problem solving

Analytical skills

Customer service

MS Office

Education

Degree in Business, Finance, Economics or similar

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

Nestlé Business Solutions (NBS) in Lisbon/Braga is seeking a Dutch-speaking Cash Collection Specialist. You will manage overdue balances, ensure on-time payments, and mitigate debt risks while supporting markets and internal stakeholders in a dynamic O2C environment.

The role requires English and Dutch proficiency, strong analytical skills, and solid MS Office capabilities. 2 days in-office per week, with a flexible hybrid setup at Nestlé’s Lisbon office.