German Customer Support — Porto | €3,000 Signing Bonus

Cross Border Talents; Guimarães; Presencial; EUR 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Descripción de la vacante

A customer service company in Braga is seeking a German Customer Support professional to assist users through email and chat. The ideal candidate should be proficient in German (C2 level) and English (B2 level), with experience in customer support. This role includes responding to inquiries swiftly, following support protocols, and contributing to a collaborative team environment. Competitive salary and meal allowances are offered.

Formación

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsabilidades

• Respond to customer questions and issues through email and chat ONLY.
• Follow step-by-step support protocols to resolve inquiries effectively.
• Maintain strong performance in line with quality expectations and SLA goals.

Conocimientos

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Excellent communication skills

Leadership abilities

Descripción del empleo

A customer service company in Braga is seeking a German Customer Support professional to assist users through email and chat. The ideal candidate should be proficient in German (C2 level) and English (B2 level), with experience in customer support. This role includes responding to inquiries swiftly, following support protocols, and contributing to a collaborative team environment. Competitive salary and meal allowances are offered.