German Customer Support — Porto | €3,000 Signing Bonus

Cross Border Talents; Porto; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Job summary

A customer support firm in Porto is seeking a German Customer Support professional to deliver high-quality assistance through chat and email. The successful candidate will have C2 German proficiency, a year of experience in customer support, and strong analytical skills. The role offers a supportive environment with ongoing training, competitive salary, and meal allowance. Apply now to enhance your career in a dynamic team!

Qualifications

• EU citizenship or a Portuguese residency card.
• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer questions and issues through email and chat ONLY.
• Follow step-by-step support protocols (SOPs) to resolve inquiries.
• Maintain strong performance in line with quality expectations and SLA goals.
• Participate in ongoing training, coaching, and feedback sessions.
• Approach each interaction with empathy and a problem-solving mindset.
• Support a culture of continuous improvement by contributing ideas.

Skills

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Job description

A customer support firm in Porto is seeking a German Customer Support professional to deliver high-quality assistance through chat and email. The successful candidate will have C2 German proficiency, a year of experience in customer support, and strong analytical skills. The role offers a supportive environment with ongoing training, competitive salary, and meal allowance. Apply now to enhance your career in a dynamic team!