German Customer Support in Porto (No Phone Calls)

Cross Border Talents; Guimarães; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Meal Allowance

Relocation Assistance

Collaborative Team

Onsite Work Environment

Job summary

Cross Border Talents in Porto is seeking a German-speaking Customer Support Specialist to handle chat and email inquiries without phone calls, ensuring clear, friendly written communication.

You will follow SOPs, resolve issues, and meet SLAs while staying updated on product changes. Onsite team environment, relocation assistance, and meal allowance are provided to support your success.

Qualifications

• Proficiency in German (C1) and English (B2).
• EU citizenship or Portuguese residency eligibility.
• At least 1 year in Customer Support or related role.
• Strong analytical, communication and problem-solving abilities.

Responsibilities

• Support customers through chat and email with accurate, professional, and empathetic responses.
• Follow SOPs to solve issues or escalate when needed.
• Meet performance targets and SLAs.
• Keep up with product changes and platform updates via training.
• Stay customer-focused with clear, simple solutions.
• Share feedback to improve processes and customer experience.

Skills

German (C1)

English (B2)

Customer Support

Written Communication

Analytical Thinking

Team Collaboration

Tools

Chat tools

Job description

German Customer Support in Porto (No Phone Calls)

Job Openings German Customer Support in Porto (No Phone Calls)

About the job German Customer Support in Porto (No Phone Calls)

Join a dynamic, team-oriented environment where your digital know-how and problem-solving skills make a real impact. If you’re a strong writer who likes helping people and feels comfortable with today’s online tools, this position could be ideal for you. You’ll assist customers only through chat and email — no phone support required.

Role Overview:

As an E-Commerce Customer Support Specialist, you’ll help deliver seamless and positive online shopping experiences. Using clear, friendly written communication, you’ll guide customers, handle issues, and support a reliable, easy-to-use platform. This role suits people who enjoy structured workflows, value customer satisfaction, and want to grow in a tech-driven setting.

Key Responsibilities:

• Support customers through chat and email with accurate, professional, and empathetic responses

Follow SOPs to solve issues efficiently or escalate when needed

Meet performance targets, including quality standards and SLAs

Keep up with product changes, platform updates, and best practices through regular training

Stay customer-focused, offering straightforward, effective solutions

Share feedback and insights to improve processes and enhance the customer experience

Requirements:

• Proficiency in German (C1 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team