German Customer Support in Porto (Chats & Emails ONLY)

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 13,392 - 20,088; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Relocation assistance

Onsite team environment

Job summary

Cross Border Talents in Porto is seeking an E-Commerce Customer Support Specialist to assist customers via chat and email, ensuring a smooth online shopping experience. You will handle inquiries, resolve issues, and support a reliable platform.

Requirements include German at C1, English at B2, EU citizenship or Portuguese residency, and at least one year in customer support, with strong communication and analytical abilities.

Qualifications

• German proficiency at C1 level.
• English proficiency at B2 level.
• EU citizenship or Portuguese residency.
• At least 1 year in Customer Support or related role.
• Strong analytical and communication abilities.

Responsibilities

• Support customers through chat and email with accurate, professional responses.
• Follow SOPs to solve issues or escalate when needed.
• Meet performance targets including quality standards and SLAs.
• Keep up with product changes and platform updates through training.
• Share feedback to improve processes and customer experience.

Skills

German (C1)

English (B2)

Customer support

Analytical skills

Communication

Job description

German Customer Support in Porto (Chats & Emails ONLY)

Job Openings German Customer Support in Porto (Chats & Emails ONLY)

About the job German Customer Support in Porto (Chats & Emails ONLY)

Join a dynamic, team-oriented environment where your digital know-how and problem-solving skills make a real impact. If you’re a strong writer who likes helping people and feels comfortable with today’s online tools, this position could be ideal for you. You’ll assist customers only through chat and email — no phone support required.

Role Overview:

As an E-Commerce Customer Support Specialist, you’ll help deliver seamless and positive online shopping experiences. Using clear, friendly written communication, you’ll guide customers, handle issues, and support a reliable, easy-to‑use platform. This role suits people who enjoy structured workflows, value customer satisfaction, and want to grow in a tech-driven setting.

Key Responsibilities:

• Support customers through chat and email with accurate, professional, and empathetic responses

Follow SOPs to solve issues efficiently or escalate when needed

Meet performance targets, including quality standards and SLAs

Keep up with product changes, platform updates, and best practices through regular training

Stay customer-focused, offering straightforward, effective solutions

Share feedback and insights to improve processes and enhance the customer experience

Requirements:

• Proficiency in German (C1 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team