German Customer Support Specialist - Porto (No Phone)

Cross Border Talents; Guimarães; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Meal Allowance

Relocation Assistance

Collaborative Team

Onsite Work Environment

Job summary

Cross Border Talents in Porto is seeking a German-speaking Customer Support Specialist to handle chat and email inquiries without phone calls, ensuring clear, friendly written communication.

You will follow SOPs, resolve issues, and meet SLAs while staying updated on product changes. Onsite team environment, relocation assistance, and meal allowance are provided to support your success.

Qualifications

• Proficiency in German (C1) and English (B2).
• EU citizenship or Portuguese residency eligibility.
• At least 1 year in Customer Support or related role.
• Strong analytical, communication and problem-solving abilities.

Responsibilities

• Support customers through chat and email with accurate, professional, and empathetic responses.
• Follow SOPs to solve issues or escalate when needed.
• Meet performance targets and SLAs.
• Keep up with product changes and platform updates via training.
• Stay customer-focused with clear, simple solutions.
• Share feedback to improve processes and customer experience.

Skills

German (C1)

English (B2)

Customer Support

Written Communication

Analytical Thinking

Team Collaboration

Tools

Chat tools

Job description

Cross Border Talents in Porto is seeking a German-speaking Customer Support Specialist to handle chat and email inquiries without phone calls, ensuring clear, friendly written communication.

You will follow SOPs, resolve issues, and meet SLAs while staying updated on product changes. Onsite team environment, relocation assistance, and meal allowance are provided to support your success.