German Customer Support - Lisbon

Speak It; Lisboa; Hybrid; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Flight relocation refund

Shared accommodation

Utilities paid (water, electricity, Wi

Two annual flights home

Health package

Hybrid work model

Career development

Social activities

Job summary

Speak It in Lisbon seeks a German-speaking Customer Support specialist to join an international team. You will advise customers by phone and email, helping with issues and delivering high-quality service across channels.

The role requires German (native) and English (fluent), with a hybrid work model and opportunities for career development in a multilingual environment.

Qualifications

• Ideally previous experience in Customer Service (online or face-to-face).
• Excellent communication skills; native German level and fluent English.
• Soft skills; ability to work under pressure; quick learner.

Responsibilities

• Customer advice by telephone and email.
• Help customers with issues/situations that may arise.
• Deliver high-quality service across multiple support platforms (email and phone).
• Be a passionate advocate for users while answering any questions that come your way.

Skills

German (native)

English (fluent)

Communication

Problem solving

Customer focus

Education

High school diploma / vocational training

Job description

German Customer Support - Lisbon

Salary: €1,300 monthly

Empresa : Speak It
Tipo de Emprego : Periodo Integral
Lisbon, Portugal

Descrição do Emprego - German Customer Support - Lisbon

Are you looking for a new job opportunity in the field of Customer Support in sunny Lisbon? Would you like to be part of an international team where you have realistic possibilities of developing your career? If the answer is yes, please keep reading because we have the right opportunity for you!

Responsibilities

• Customer advice by telephone and email;
• Helping customers with issues / situations that might arise.
• You will deliver high-quality service across multiple support platforms (email and phone);
• Be a passionate advocate for users while answering any questions that come your way;

Requirements

• Ideally previous experience in the field of Customer Service (online or face to face)
• Excellent communication skills, native level of German is required, fluent level of English.
• Soft skills
• Problem solver
• Passion for customer support, competitive and a risk-taker
• At least a high school diploma or completed vocational training
• Quick learner

Benefits

• Refund of the initial flight ticket to relocate to Portugal
• Full accommodation in shared apartment, individual room for yourself.
• Expenses paid by the company: water, electricity, internet, cable TV and cleaning services once per week.
• Two yearly flight tickets to your home country.
• Health package
• Salary: 1300 euros gross per month (12 payments per year) without accommodation / 1000 euros gross per month (12 payments per year) with accommodation & expenses included plus performance bonuses.
• Career development, and learning opportunities.
• Monday to Sunday working hours from 8 am to 5 pm.
• Hybrid working model
• Social activities