German Customer Support: Lisbon

Cbtalents; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Accommodation provided

Meal allowance

Resumo da oferta

Cbtalents in Lisbon is seeking a German-speaking Customer Support agent for a 6-month contract. You will handle inquiries from German-speaking customers, coordinate with teams, and ensure timely responses during local business hours.

The role offers a base salary of 1100€ paid over 14 months plus a monthly 75€ complexity bonus for 12 months, a 7.63€ daily meal allowance, health insurance from day one, and relocation support (accommodation up to 12 months if relocating).

Qualificações

• Must speak German and English.
• Customer support experience preferred.

Responsabilidades

• Handle German-speaking customer inquiries via phone/email/chat.
• Coordinate with internal teams to resolve issues and ensure timely responses.

Descrição da oferta de emprego

About the job German Customer Support: Lisbon

• Role: Customer Support

Location: Lisbon, Portugal

Contract: 6 months

Schedule:

Monday–Friday (including Portuguese bank holidays)

08:00–17:00 (Portugal time)

Salary & Bonuses

Base salary: 1100€ paid over 14 months
Portugal standard: 12 months + holiday + Christmas

Complexity bonus: 75€ per month for 12 months

Performance bonus: N/A

Paid monthly over the first year (1/12 each month)

Conditional:

Must have <6% unjustified absenteeism the previous month

Not guaranteed salary (important — HR usually stresses this)

Retention bonus:

None from December onwards for Search Engine & Website Solutions projects

Meal allowance: 7.63€ per working day

Health insurance:

From day 1 (you pay monthly at first)

Documents Accepted

One of the following:

EU ID

Residence card

Relocation (Important)

Accommodation provided (shared, up to 12 months) only if relocating

No flight ticket reimbursement from 1 December onwards