German Customer Support Agent

Konecta; Lisboa; Híbrido; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language allowance

Performance bonus

Meal allowance

Resumo da oferta

Konecta in Lisbon is inviting motivated individuals to join the German Customer Support Team for an international coffee brand. You will assist customers via chat, email and phone, delivering high-quality support in German and English.

The role values prior customer care or call center experience, strong communication, and a team-oriented mindset, with on-site work and a hybrid option after 3 months based on performance.

Qualificações

• Native or fluent German (mandatory).
• Advanced English (mandatory).
• On-site – Sete Rios, Lisbon | Hybrid option after 3 months, based on performance.
• Previous experience in customer care is a plus.
• Previous call center experience is a plus.
• Excellent formal and professional communication skills.
• Team-oriented mindset.

Responsabilidades

• Assisting customers with their questions and requests via chat, email, and phone.
• Providing professional and high-quality customer support.
• Handling customer inquiries in German and English.

Conhecimentos

German language

English language

Customer care

Call center experience

Teamwork

Descrição da oferta de emprego

Konecta is a multinational company specializing in Business Process Outsourcing (BPO), providing front-office and back-office solutions as well as managing external agent activities. We are committed to quality, excellence, innovation, and making a positive impact on society.

Would you like to be part of an exciting international project within the premium coffee industry?

We are looking for motivated and customer-focused individuals to join our German Customer Support Team in Lisbon and contribute to the success of an international coffee brand.

Main Responsibilities

• Assisting customers with their questions and requests via chat, email, and phone
• Providing professional and high-quality customer support
• Handling customer inquiries in German and English

Requirements

• Previous experience in customer care is a plus
• On-site – Sete Rios, Lisbon | Hybrid option after 3 months, based on performance.
• Native or fluent German (mandatory)
• Advanced English (mandatory)
• Previous call center experience is a plus
• Excellent formal and professional communication skills
• Team-oriented mindset

What We Offer

• Integration into a solid international project
• Employment Contract + Salary + Language Allowance + Performance Bonus + Meal Allowance
• Positive and supportive working environment