German customer support-Porto

Francisco CI; Porto; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid onboarding and training

Private health insurance from day one

Competitive salary and benefits

Dynamic international multicultural环境

Career progression within a global org

Continuous learning and upskilling

Work with world-renowned brands

Resumo da oferta

Francisco CI is recruiting German-speaking Customer Experience professionals to join its international team in Portugal. You will provide professional support across phone, email and chat, ensuring accurate documentation and a high-quality customer journey.

The role focuses on post-sale support, inbound sales assistance, and CRM management within a target-driven, multicultural environment. Ideal candidates will be native or near-native in German (C1/C2) with minimum B2 English, plus excellent

Qualificações

• Native or near-native German (C1/C2).
• English proficiency at least B2.
• Excellent verbal and written communication.
• Strong interpersonal and professional attitude.
• Good problem-solving and analytical skills.
• Customer-centric mindset with passion for service.
• Able to work in a target-driven, dynamic, and team-oriented environment.
• Strong attention to detail and multi-tasking.

Responsabilidades

• Provide professional, friendly, and personalized support via phone, email, and chat; document interactions in internal systems per procedures.
• Deliver seamless, high-quality customer journey by understanding needs, resolving requests, proactive follow-ups, and ensuring satisfaction.
• Assist customers with post-sales queries: order tracking, deliveries, warranties, returns, exchanges, cancellations, refunds.
• Support inbound sales by identifying needs and recommending products/services to drive commercial growth.
• Process customer requests, update order information, manage records with accuracy and confidentiality.
• Achieve KPIs and quality standards, maintaining a professional, customer-focused approach.

Conhecimentos

German (C1-C2)

English (B2)

Communication skills

Interpersonal skills

Problem-solving

Customer-centric

Team-oriented

Attention to detail

Descrição da oferta de emprego

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets. With a strong global footprint and a reputation for operational excellence, we combine innovation, technology, and people-focused service to create meaningful customer interactions. Our success is built on a diverse, inclusive, and collaborative workplace where talented professionals can develop their careers in an international environment.

The Opportunity

We are currently looking for German-speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about customer service, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

The Ideal Candidate Will Have

• Native or near-native German language skills (C1/C2 level)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• A customer-centric mindset and a genuine passion for delivering exceptional service
• The ability to work effectively in a target-driven, dynamic, and team-oriented environment
• Strong attention to detail and the ability to manage multiple customer requests efficiently

Key ResponsibilitiesCustomer Engagement

Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.

Customer Experience Excellence

Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.

Post-Sales Support

Assist customers with a wide range of post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refund processes.

Commercial Support

Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.

Order and CRM Management

Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.

Performance and Quality

Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package and attractive employee benefits
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the world’s most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: communication,english,german,customer experience,communication skills,customer support