(German) Customer Success Executive

Eugenia Talent; Oeiras; Híbrido; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly meal allowance

Monthly performance bonuses

Resumo da oferta

Eugenia Talent is seeking a Customer Success Executive to engage with customers in German and English, handling inquiries via phone, email, Skype and chat, and turning interactions into lasting partnerships.

In this hybrid, full-time role based in the Lisbon area, you will upsell, provide product information, coordinate with internal teams, enter data, and act as an ambassador for the brand while delivering a high-touch multilingual service experience.

Qualificações

• Proficiency in English and fluency in German communication.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers and clients via phone, email, skype and chat;
• Maintain partnerships and use every upselling opportunity wisely!
• Provide knowledgeable answers to questions about product, pricing and availability;
• Record specific details & ensure actions taken on each and every case;
• Work with internal departments to meet customers' needs;
• Data entry in various platforms;
• Upselling and cross-selling techniques;
• Ensure all clients are aware of the company's innovations;
• Being an ambassador for the company.

Conhecimentos

German language proficiency

English language proficiency

Descrição da oferta de emprego

About the job (German) Customer Success Executive

Type of position

Full-time position
Hybrid

Key languages

Fluent level of German
Advanced English

About our Client

This is an incredible opportunity for a relationship focused individual, with a great attitude and passion for service. The ideal candidate loves talking to people and is at ease speaking in English and is fluent in German. You will be responsible for turning customers into passionate Brand Ambassadors for this pioneer company in the leisure industry!

The offer

• Communicate with customers and clients via phone, email, skype and chat;
• Maintain partnerships and use every upselling opportunity wisely!
• Provide knowledgeable answers to questions about product, pricing and availability;
• Record specific details & ensure actions taken on each and every case;
• Work with internal departments to meet customers' needs;
• Data entry in various platforms;
• Upselling and cross-selling techniques;
• Ensure all clients are aware of the company's innovations;
• Being an ambassador for the company.

Requirements

• Proficiency in English and fluencyin German communication;
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills;
• Ability to multi-task, organize, and prioritize work;
• Experience in Customer Service or Hospitality will be valued!
• Monthly meal allowance;
• Monthly performance bonuses;
• Be a part of a unique, energetic and dynamic team where you will find;
• Plenty of growth opportunities!