German Customer Specialist in Portugal

Cross Border Talents; Portugal; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Remote work

Job summary

A dynamic talent solutions company in Portugal is seeking a motivated Customer Support Specialist fluent in German. The role involves providing high-quality assistance across various channels while ensuring an excellent customer experience. Ideal candidates will have strong communication skills and a passion for helping others. This position offers competitive compensation, a performance bonus, and remote work flexibility.

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver prompt, high-quality support via phone, email, chat, and social platforms.
• Assist users with setting up accounts and resolving issues.
• Approach interactions with empathy and professionalism.
• Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus.
• Build trust and rapport through thoughtful, clear communication.
• Follow internal workflows and best practices while ensuring excellent service standards.
• Share feedback to help improve support processes and elevate overall user experience.

Skills

Fluent in German (C2 level)

Strong leadership

Analytical skills

Communication skills

Communication skills

Willingness to learn

Job description

About the job German Customer Specialist in Portugal

We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you!

Role Overview:

As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.

Key Responsibilities:

• Deliver prompt, high-quality support via phone, email, chat, and social platforms

Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems

Approach every interaction with empathy, professionalism, and a solutions-driven attitude

Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus

Build trust and rapport through thoughtful, clear communication

Follow internal workflows and best practices while ensuring excellent service standards

Share feedback to help improve support processes and elevate overall user experience

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!