German Customer Specialist in Lisbon - 3000 Welcome Bonus

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Transportation Support

Relocation Package

Performance Bonus

Resumo da oferta

Cross Border Talents in Lisbon seeks a German Customer Specialist to join a vibrant, customer-focused team onsite. You will assist customers by phone, email and chat, delivering accurate information and ensuring a seamless experience.

The ideal candidate is fluent in German and English, with a proactive, detail-oriented mindset and a strong desire to help customers. A 3000 welcome bonus is offered to new hires.

Qualificações

• Fluent in German (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.

Responsabilidades

• Serve as the primary contact for customers via phone, email and live chat.
• Deliver accurate information and resolve concerns to ensure a positive experience.
• Document cases and maintain detailed records of interactions.
• Escalate complex matters following internal guidelines.
• Stay informed about product updates and company policies to support customers.

Conhecimentos

German language

English language

Analytical thinking

Communication skills

Descrição da oferta de emprego

German Customer Specialist in Lisbon - 3000 Welcome Bonus

Job Openings German Customer Specialist in Lisbon - 3000 Welcome Bonus

About the job German Customer Specialist in Lisbon - 3000 Welcome Bonus

Become part of a vibrant, customer-focused team where empathy, professionalism, and high-quality service define every interaction. If you are proactive, attentive to detail, and passionate about helping others, this opportunity could be a great fit for you.

Role Overview:

As a Customer Specialist, you will serve as the primary contact for customers, providing support through phone, email, and live chat. Your objective will be to deliver accurate information, resolve concerns effectively, and ensure a seamless and positive customer experience.

Key Responsibilities:

• Deliver friendly and professional assistance across phone, email, and chat channels
• Handle a wide range of inquiries, including service-related questions, account support, and basic troubleshooting
• Communicate solutions clearly, address customer concerns, and ensure they feel understood and valued
• Accurately document cases and maintain detailed records of all interactions
• Escalate complex or sensitive matters in line with internal guidelines
• Collaborate with internal departments to achieve timely and precise resolutions
• Consistently meet service quality benchmarks and response-time objectives
• Stay informed about product updates, company policies, and industry best practices to provide exceptional support

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment