German Customer Advisor - Portugal

KultureTalent - Global Talent; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

KultureTalent - Global Talent in Portugal is seeking a German Customer Advisor to support customers by email, chat, and social channels, mainly via email and messaging, and to adapt the brand voice accordingly.

You should be a native or near-native German speaker with good English, solid MS Office knowledge, and a proactive, dynamic approach. Experience handling customer inquiries is a plus in this international team.

Qualifications

• Native or near-native German required.
• Good level of English to work in an international company.
• Microsoft Office knowledge required.
• Dynamic and proactive attitude.
• Experience attending customers is a plus.

Responsibilities

• Assist users with inquiries and support issues via email/chat/social channels.
• Adapt brand voice and tone for interactions across private and public channels.
• Respond to customer escalations and route issues to higher tiers as defined.
• Respond to inbound requests and document relevant case information.

Skills

German language

English language

Customer support experience

Communication skills

Tools

Microsoft Office

Job description

About the job German Customer Advisor - Portugal

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and escal ...? issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of German
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus