German Customer Advisor in Porto (Emails & Chats ONLY)

Cross Border Talents; Matosinhos; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Relocation Assistance

Onsite Environment

Collaborative Team

Competitive Salary

Resumo da oferta

Cross Border Talents is seeking a German Customer Advisor in Porto to handle written customer communications. The role involves assisting customers via chat and email only, with no phone work, in a fast-paced e-commerce environment.

You will follow SOPs, meet quality and SLA targets, and stay updated with product changes. EU residency or Portuguese rights are required, and growth in a tech-driven CS team is offered.

Qualificações

• Fluent in German (C1 level) and English (B2 level).
• EU citizenship or Portuguese residency required.
• Analytical, creative and communication abilities.

Responsabilidades

• Assist customers via chat and email ONLY with professional, empathetic, and accurate responses
• Follow SOPs to resolve issues efficiently or escalate when necessary
• Achieve performance goals, including quality standards and SLA targets
• Stay up to date with product changes, platform updates, and best practices through ongoing training
• Keep a customer-first approach, delivering clear and practical solutions
• Share feedback and insights to help improve processes and enhance the customer experience

Conhecimentos

German (C1)

English (B2)

Analytical

Creative

Communication

Descrição da oferta de emprego

German Customer Advisor in Porto (Emails & Chats ONLY)

Job Openings German Customer Advisor in Porto (Emails & Chats ONLY)

About the job German Customer Advisor in Porto (Emails & Chats ONLY)

Step into a fast-paced, collaborative environment where your digital confidence and problem-solving mindset truly matter. If you enjoy helping people, communicate clearly in writing, and feel comfortable using online tools, this role could be a great fit. Support is provided only via chat and email — no phone work.

Role Overview:

As an E-Commerce Customer Advisor, you’ll help ensure smooth and positive online shopping journeys. Through friendly, accurate written communication, you’ll guide customers, resolve issues, and support a reliable platform. This role is ideal for people who like structured processes, care about customer satisfaction, and want to grow in a tech-driven environment.

Key Responsibilities:

• Assist customers via chat and email ONLY with professional, empathetic, and accurate responses

Follow internal procedures (SOPs) to resolve issues efficiently or escalate when necessary

Achieve performance goals, including quality standards and SLA targets

Stay up to date with product changes, platform updates, and best practices through ongoing training

Keep a customer-first approach, delivering clear and practical solutions

Share feedback and insights to help improve processes and enhance the customer experience

Requirements:

• Language Skills: Fluent in German (C1 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team