German Customer Advisor – On-Demand Transport (Porto)

Foundever; Porto; Hybrid; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Central location

Competitive wages 920€–1450€

Paid training

Employee discounts

Private healthcare

Job summary

Sitel Corp. in Porto, Portugal is hiring a German Customer Advisor for our On‑Demand Transportation Service. You will provide first contact resolutions to customer queries in German with English support, and build meaningful relationships through courteous, professional communication.

The role is on site in Porto with wages from 920€ to 1,450€, paid training, employee discounts, private healthcare after six months, and growth opportunities through development programs.

Qualifications

• Native or proficient level of German (C2).
• Intermediate level of English (B1).
• Strong communication, phone and writing skills.
• Analytical and problem solving with attention to detail.
• Willing to relocate to Portugal and work on site in Porto.
• EU citizenship or valid work permit for Portugal.

Responsibilities

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of

Skills

German (C2)

English (B1)

Customer service

Communication

Problem solving

Job description

Sitel Corp. in Porto, Portugal is hiring a German Customer Advisor for our On‑Demand Transportation Service. You will provide first contact resolutions to customer queries in German with English support, and build meaningful relationships through courteous, professional communication.

The role is on site in Porto with wages from 920€ to 1,450€, paid training, employee discounts, private healthcare after six months, and growth opportunities through development programs.