German Customer Advisor for On-Demand Transportation Service - Porto, Portugal

Sitel Corp.; Porto; Híbrido; EUR 10 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Central location

Competitive wages 920€–1450€

Paid training

Employee discounts

Private healthcare

Resumo da oferta

Sitel Corp. in Porto, Portugal is hiring a German Customer Advisor for our On‑Demand Transportation Service. You will provide first contact resolutions to customer queries in German with English support, and build meaningful relationships through courteous, professional communication.

The role is on site in Porto with wages from 920€ to 1,450€, paid training, employee discounts, private healthcare after six months, and growth opportunities through development programs.

Qualificações

• Native or proficient level of German (C2).
• Intermediate level of English (B1).
• Strong communication, phone and writing skills.
• Analytical and problem solving with attention to detail.
• Willing to relocate to Portugal and work on site in Porto.
• EU citizenship or valid work permit for Portugal.

Responsabilidades

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of

Conhecimentos

German (C2)

English (B1)

Customer service

Communication

Problem solving

Descrição da oferta de emprego

German Customer Advisor for On-Demand Transportation Service - Porto, Portugal

Porto, Portugal, PT

Job Description

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you German native or fluent with strong English communication skills?
Looking to make your career in Porto in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our German Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Intermediate level of English (B1)
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

• Central location with good public transportation connections (Train station and Bus Station at walking distance)
• Competitive wages ranging from 920€ to 1,450€
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Gym at the office
• Job stability
• Life-long skills and experience
• Excellent work and officeculture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Watch this video to get a sneak peak of the job in action