German Tech Support Agent — Porto Office

Nordic Jobs Worldwide; Porto; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office Porto

Welcome bonus

Long-term accommodation

Private health insurance

International career growth

Discounts & events

Descripción de la vacante

Nordic Jobs Worldwide is seeking a Technical Customer Advisor to work from Porto, delivering German-language inbound support via phone, chat, and email. You will document cases, assist with pre-sales, and tackle technical issues while maintaining a strong focus on customer satisfaction.

You will collaborate with technicians, uphold confidentiality, and represent the company values as you contribute to an expanding international career path and a welcoming team environment.

Formación

• Native-level German (C2) and fluent English.
• Experience in customer or technical support is advantageous.
• Strong communication and problem-solving skills.

Responsabilidades

• Provide German-language inbound customer support via phone, chat and email.
• Respond to inquiries and document relevant case information.
• Ensure high customer satisfaction throughout interactions.
• Assist with pre-sales, general inquiries and technical issues.
• Address escalations and document the process accurately.
• Collaborate with technicians to resolve or close tickets.

Conocimientos

German language (C2)

English proficiency

Customer support

Technical troubleshooting

Team collaboration

Herramientas

Ticketing system

Descripción del empleo

Nordic Jobs Worldwide is seeking a Technical Customer Advisor to work from Porto, delivering German-language inbound support via phone, chat, and email. You will document cases, assist with pre-sales, and tackle technical issues while maintaining a strong focus on customer satisfaction.

You will collaborate with technicians, uphold confidentiality, and represent the company values as you contribute to an expanding international career path and a welcoming team environment.